Policies and Procedures
The policy of APerfectpainting.com shall serve the customers need in a fair and equitable manner. All enquiries shall be handled promptly and to the best of our ability.
Forward, you will find our policies and procedures described on a somewhat lengthy manner, however, we try and give as many details as possible and we will stand by our policies.
Refunds and exchanges:
Aperfectpainting.com will reserve the right to examine returns and requests for exchanges. All returned merchandise must be in new condition and in its original container. We will not accept stretched canvas. The customer shall bare the cost of all returns. Aperfectpainting.com can, at its discretion, replace the affected merchandise upon examination of the painting. If the company finds the painting to be faulty, a refund will be issued or a replacement will be made, whichever the customer requests. In the event the painting is to be redone, Aperfectpainting.com will pay for the shipping costs to replace the defective item. If the company finds no fault with the painting and the customer wants a refund, the refund will be issued and shall have a restocking fee and shipping & handling fees charged. If the company shall find flaws in the painting and not a close match to the original painting and photograph, a refund of the full value, less the shipping costs will be given to the customer promptly.
Payment for Merchandise:
As a convenience to our customer we accept credit cards processed through PayPal, a secured and reliable service. The customer can open an account with PayPal prior to purchase unless the customer prefers to pay by cheque or money order. DO NOT SEND CASH. Aperfectpainting pays the cost of using PayPal and no charge will be assessed to the customer. The service to PayPal is free to the buyer. When paying by check, you must allow 7 to 10 days from deposit for the check to clear before the order is processed. No Out of country checks accepted. USA bank accounts only. Once your check is cleared we will process your order and we will notify you that your order is in process. From that time period you will count off the 6 to 8 weeks it takes for us to complete the painting. This applies to museum quality only. If you are purchasing standard or bulk or glicee paintings, your time will be 3-4 weeks, or in some cases, less. On occasion we may have a problem and cannot deliver your painting on time. We regret this and we will notify you of the delay. We cannot accept this as a reason to cancel your order or ask for a refund.
E-check or Instant transfer, credit or debit card may be a means for payment through PayPal.
Insurance:
It is the policy of this company to insure all parcels to the customer, free of charge to the consumer, and requires signature of the purchaser. If the parcel is not signed for and is returned to Aperfectpainting.com, a return fee, shipping and handling fee and any or all applicable fees will be deducted from the collected amount. A refund will be made, less these fees. If there is damage to the parcel upon delivery, the buyer must bring this to the attention of the delivery company immediately and to the driver who brought the parcel. You must get his or her name, document all claims made to the delivery company and you need to notify us as soon as possible. We will attempt to replace the painting as soon as possible.
Disclosures:
It is the policy of this company to bring forth the best quality for our customer. On occasion, we may have problems displaying the paintings on our website. These problems can occur by having different display units. Aged monitors, incorrect settings of monitors, new high definition monitors affect these displays. Some will display very high color and consequently enrich the colors of the paintings appearance or diminish the quality of the painting colors. There can be problems with the viewing due to faulty equipment or server problems. Aperfectpainting.com will not be held responsible for problems beyond their control. All our oil paintings are reproduced for your enjoyment and not to be represented as originals, (with the exception of textile art).